Delivery delay due to COVID-19
Due to the current global epidemic situation, delivery may be delayed, but please be assured that your order will still be sent to you as soon as possible. Thank you for your patience again!
We recommend that you can monitor your local postal service for the latest information about your local delivery, as this information varies by region.
If you have any questions about any orders in transit, please feel free to contact us. We care about you so much and we're doing our best to catch up!
Most orders will be shipped within 1-7 business days of being placed. In busy times we may need more time to ship your order and we greatly appreciate your patience. Our top priority is to send orders to you as soon as possible!
*Please note that we only process orders on business days (Monday-Friday).
*Total Delivery Time=Processing Time+ Shipping Time
Processing Time= 1-7 Days
Shipping Time =7-15 Days
Once your order has been shipped, we will send notifications to the email you provided when you placed the order. This notification should include a tracking number which you can use to track your package from our distribution center right to your front door.
We also record the very tracking number in account purchase history for registered users.
NOTES: if you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points.
Phalopha offers a Standard Shipping method.
Free standard shipping on orders over $69.00.
For all orders under $35.00, $6.99 shipping fee will be charged.
For all orders between $35.00-$69, $9.99 shipping fee will be charged.
You’ll see an estimated delivery date on the checkout page. Shipping time can also vary in different regions.
All delivery times are estimated and Phalopa is not responsible for delays due to some unpredicted factors (weather, courier factors, customer error, holiday-related delays) or any other unforeseen factors.
If you have any questions with your account or need some help, please contact us.
Customer Service Email: firstname.lastname@example.org
Thank you for shopping with Phalopha. Our online shop offers unique fashion products from our independent designers with high quality and reliable production. Our QC team will inspect each product before packaging in order to ensure maximum customer satisfaction.
At Phalopha, our customers' satisfaction is what we strive for. We're sorry if you are not completely satisfied with your purchase, but don't worry you can easily return and get a refund. Please do not hesitate to contact us by email at email@example.com. We will do our best to meet your demand.
PRECONDITIONS FOR RETURN & EXCHANGE
-Eligible items can be returned or exchanged within 14 days of receipt of the original order.
-Items must be unused, undamaged, and in the original packaging, ensure that all articles in the package are intact. If not, the customer is responsible for all incurred fees and no refund will be issued.
-We do not accept the return method of cash on delivery. If it is sent, the return will be rejected.
-Final sale items, promotions, freebies are not eligible for return or exchange.
-If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
-If due to our reasons, the goods received are damaged, and the consumer is not required to bear the shipping fee for this reason.
-Items with non-returnable marks and free gifts cannot be returned.
-We do not accept returned items that have been sent back without proper returns requests.
-Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Phalopha products.
-In the case of Phalopha's responsibility, we will be responsible for the extra shipping fee, not including the original shipping fees.
-In the case of the customer's responsibility, customer will be responsible for the shipping fee both ways (to and from our warehouse).
-The refund or exchange will be made once the warehouse has received the return.
Phalopha’s Responsibility: defective order
Customer’s Responsibility: wrong selection of products or unwanted items
Step1: Request a return or an exchange, please contact our Customer Service.
Step2: Providing the order number and the email when you placed an order to our Customer Service Team. Customer Service Email: firstname.lastname@example.org
Step3: Prepare your package and pack your merchandise and all its contents (including box and dust bags) securely.
Step4: Deliver your package. Make sure you get a receipt and code for tracking your parcel online.
We’ll pop you an email as soon as your return has been processed.
Refunds will be processed within 3 – 12 business days upon receiving your return at the warehouse. If it has been longer than two weeks, please contact us.
The refund will be made via the same payment method used to make the purchase.