RETURN & EXCHANGE
Thank you for shopping with Phalopha. Our online shop offers unique fashion products from our independent designers with high quality and reliable production. Our QC team will inspect each product before packaging in order to ensure maximum customer satisfaction.
At Phalopha, our customers' satisfaction is what we strive for. We're sorry if you are not completely satisfied with your purchase, but don't worry you can easily return and get a refund. Please do not hesitate to contact us by email at firstname.lastname@example.org. We will do our best to meet your demand.
PRECONDITIONS FOR RETURN & EXCHANGE
-Eligible items can be returned or exchanged within 14 days of receipt of the original order.
-Items must be unused, undamaged, and in the original packaging, ensure that all articles in the package are intact. If not, the customer is responsible for all incurred fees and no refund will be issued.
-We do not accept the return method of cash on delivery. If it is sent, the return will be rejected.
-Final sale items, promotions, freebies are not eligible for return or exchange.
-If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
-If due to our reasons, the goods received are damaged, and the consumer is not required to bear the shipping fee for this reason.
-Items with non-returnable marks and free gifts cannot be returned.
-We do not accept returned items that have been sent back without proper returns requests.
-Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Phalopha products.
-In the case of Phalopha's responsibility, we will be responsible for the extra shipping fee, not including the original shipping fees.
-In the case of the customer's responsibility, customer will be responsible for the shipping fee both ways (to and from our warehouse).
-The refund or exchange will be made once the warehouse has received the return.
Phalopha’s Responsibility: defective order
Customer’s Responsibility: wrong selection of products or unwanted items
Step1: Request a return or an exchange, please contact our Customer Service.
Step2: Providing the order number and the email when you placed an order to our Customer Service Team. Customer Service Email: email@example.com
Step3: Prepare your package and pack your merchandise and all its contents (including box and dust bags) securely.
Step4: Deliver your package. Make sure you get a receipt and code for tracking your parcel online.
Refunds will be processed within 3 – 12 business days upon receiving your return at the warehouse. If it has been longer than two weeks, please contact us.
The refund will be made via the same payment method used to make the purchase.